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SustaiNet Software International Inc.
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  3. SustaiNet Software International Inc.
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  5. Ongoing Support Services

Ongoing Support Services

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At SustaiNet, we offer full StakeTracker after-sale support. From answering a quick question to coaching and technical support, our ongoing customer support helps you get the most out of your StakeTracker software. Our customer service team is passionate about supporting our clients so you will be sure to receive a consistent, high quality support experience every time you contact us.

Our standard support includes:

  • Email and phone support (8:30am – 5:00pm PST) facilitated by a professional representative who knows your StakeTracker software.
  • Guaranteed response within one business day.
  • Application portal for reporting issues and requesting enhancements.
  • Importing of master data lists i.e. lists of stakeholders, issues, etc. to ‘rescue’ customers from the painstaking process of having to manually enter bulk data (all at no additional charge).