Our Services

Service Department:

The Rausch Service Department in Chambersburg is responsible for phone support, equipment repair and spare parts distribution throughout North America. Our highly skilled and motivated staff has a clear mission: to provide you with the best service in the industry.

Approximately 90% of all repair items leave the shop within 36 hours upon their arrival, while parts orders are usually shipped the same day. 

System Training:

Upon delivery of your Rausch unit, training will be provided to your system operator. In addition, we offer free training for maintenance personnel at our facility in Chambersburg. If you want to send your operators to Chambersburg for more training – you are welcome to do that.

Manuals:

With each new system we hand out a service manual with information including a parts list, repair and maintenance instructions for your Rausch system. Drawings and step-by-step videos are also available upon request.

Software Support:

With your initial POSM Pro software license comes a 1-year unlimited online support contract included. You may renew this contract annually directly with POSM at their standard fee.