ISO 9001:2015

Puck Enterprises and our Family of Brands have produced a quality management system compliant with ISO 9001:2015 standards.

By establishing the Puck Quality Management System, Puck has established internal standards for ourselves to achieve improved customer and employee satisfaction. The standards set by ISO 9001 ensures that Puck is able to measure ourselves and our processes at every level of our business to ensure that we are performing at our best.

This quality management system doesn’t just track product quality, but tracks our entire operating system. Some of these main points include evidence-based decision making, leadership, relationship management, process approach, and improvement. Puck internalizes these standards in our core beliefs, as we strive to achieve teamwork, vision, and enjoyment. Puck has been manufacturing liquid drag line equipment for over 15 years. In that time we’ve introduced many innovative ideas to our customers. The processes defined in our system compliant with ISO standards embeds a systematic approach to identify and capitalize opportunities to innovate in the industry.

Continuous Improvement
Implementing the ISO standards at Puck means that our company has a solid structure internally for our business needs to continually grow. This includes inspection, testing, and customer feedback. Customer satisfaction is measured and tracked as one of our key objectives.

Increasing Customer Confidence
Quality in our products is a given, and of the utmost importance! We maintain high customer satisfaction through quality relationships, engagement with people, decision making, and quality leadership. We’re confident that our quality management system meeting ISO 9001:2015 standards will ensure that we maintain high performance.

Commitment To Excellence
We hold ourselves to these high standards to improve our company. Puck and our Family of Brands will drive improved products, and increased customer satisfaction through solid quality processes to ensure we are here to see long-term success.

Raising The Standards
Customer needs can be incorporated with increased efficiency with our improved best practices in place and dozens of internal new processes defined and documented. This results in quickly addressing potential customer dissatisfaction, as well as avoiding the same mistake in the future.

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