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Picvisa - After Sales Service
Offering a wide range of different options, we adapt all our services to our clients’ needs. With our wide range of services, we make every effort to meet our customers’ expectations by offering an after-sales service based on proximity, quality and guarantee. Discover all our services of support and technical assistance.
Periodic service through remote connection. General analysis of the state of the equipment and check of the adjusted parameters in the optical sorter’s configuration screens.
Internet remote connection by PICVISA – CALAF
Between 60 and 120 minutes
Monthly, quarterly or biannual visits to be defined by the client
Includes cleaning, grease, lubricants, equipment’s components replacement and complements.
Customer support
Field visit to facility
Duration
Between 2 and 5 days
Frequency
Upon client’s request.
Troubleshooting hot line, problem solving by phone or remote connection, including cameras, lights, equipment’s efficiency (hardware) and program’s efficiency (software).
Customer support
Calls, video calls and e-mail
Duration
Between 30 and 60 minutes
Frecuency
Upon client’s request
Evaluation of functioning changes because of modifications made by the client. Software, hardware and mechanical equipment update.
Customer support
Evaluation and performance on the facility
Duration
Study in PICVISA and in the facility
Frequency
PICVISA new proposals and at the request of the client
Periodic interventions in the facility. Predictive maintenance reports are elaborated and a preventive maintenance is carried because of normative changes.
Customer support
Field visit to facility
Duration
Between 2 and 4 days
Frequency
Monthly, quarterly or biannual visits to be defined by the client
Evaluation of equipment improvements upon customer request. Improvements application with new or additional components, through the installation of software, hardware and mechanical equipment.
Customer support
Evaluation and performance on the facility
Duration
Study in PICVISA and in the facility
Frequency
PICVISA new proposals and at the request of the client
Spare parts shipment with delivery in usual terms and the possibility of express delivery.
Customer support
Calls, video calls and e-mail
Duration
1 analysis day plus the shipment days
Frequency
PICVISA offers and at the request of the client.