iTAC - Professional Services

Our Professional Services team is at your side - from project preparation to test operation and up to the final completion of the project. In addition to their knowledge of configuring the iTAC solution and its customizing, our experts also have the associated IT know-how and expertise in the areas of digitalization and automation.

Through clear project structures and the allocation of tasks, the project can be completed successfully and on schedule in all involved departments of the company. The close, interdisciplinary cooperation of all participants is particularly important, so that everyone can benefit from the MES-solution.  

The focus of our Professional Services team is always on the individual configuration of the solution, the alignment to the requirements defined in the specification in advance, the setup of the required interfaces and the successful commissioning. 

Detailed project preparation is vital for successful project completion. The individual procedures are determined during the preparation phase together with the customer.

During this phase, the team is organized and the tasks, processes and necessary stations are defined and rules established together with the project manager. In addition, possible risks are identified, milestones are set and success criteria are defined.

The most important objective in this initial phase is to ensure a common understanding of the content and objective of the project.

Results:

• Project milestones are set
• Procedures are defined
• Tasks and packages are defined