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Quality Assurance Services
Opus` robust quality management systems and procedures enable governments to monitor and assess performance and ensure standards are achieved. Opus` quality assurance and quality control system covers everything from our company processes and the Vehicle Inspection Database (VID) through to inspection station processes and lane equipment.
We follow a robust quality process in each area of operation that:
- Sets attainable performance standards
- Determines how those standards are best attained
- Specifies step-by-step, written procedures for attaining those standards
- Assesses where those standards are not being met through auditing
- Checks performance against contractual requirements
- Continuously improves to adapt to change and rectify any shortfalls in our design
- Immediately implements corrective actions where necessary
A comprehensive quality plan
We work with our government partners to develop a comprehensive plan that details how we will achieve consistent quality in every aspect of our operation, including:
- Classroom and hands-on training
- Inspector testing and evaluation
- Equipment maintenance
- Calibration methods and intervals
- Periodic performance audits
- Comprehensive inspection network consistency audit
- Covert vehicle audit
- Covert visual audit
- Overt station audit
- Digital auditing/triggers
- Statistical process control (SPC)
- Periodic quality reporting
- Archiving of data and reports
Real-time quality reporting
Opus’ reporting suite provides quality assurance data in real-time, covering every test record, calibration record, audit report and trigger result. Our clients have access to a wealth of analytical tools that deliver information in easy-to-view formats, making it easy to evaluate the operation and effectiveness of their program. We can provide:
- Reports on vehicle tests, equipment reliability, calibration, security and record keeping, with triggers to immediately report any apparent problem
- Regular Quality Assurance reports on a monthly or as-requested basis
- A wide range of special, prescribed government reports to support program management and evaluation