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Quality Management System
Customers are becoming increasingly quality-conscious. They need to know that your organization will meet their needs. A certified quality management system demonstrates your commitment to quality and customer satisfaction.
Quality management systems provide a framework for focus on customer and product requirements, process performance and effectiveness with emphasis on continual improvement and objective measurement.
ISO 9001 is the most common and globally recognized standard providing assurance for the quality of goods and services in supplier-customer relations. It is applicable to any manufacturing or service provider.
Increasingly quality management system standards for specific industry sectors exist and DNV holds accreditation for certification of most including:
- IT Service Management (ISO 20000)
- Automotive (ISO/TS 16949)
- Aerospace
- Telecom (TL 9000)
- Medical devices (ISO 13485)
- Feed & food safety
- Electrostatic Discharge (ANSI/ESD S20.20)
Customer Satisfaction Management-Scored Assessment
One of the keys to commercial success is customer loyalty. DNV Business Assurance offers a service line of scored assessments designed to support organizations in managing and continually improving customer satisfaction.
ISO 9001
An ISO 9001 certificate proves that your quality management system has been certified against a best practice standard and found compliant.
ISO/TS 16949
ISO/TS16949 is the automotive industry`s international quality management system standard.
ANSI/ESD S20.20
ANSI/ESD S20.20 is a standard for the Development of an Electrostatic Discharge Control Program for Protection of Electrical and Electronic Parts, Assemblies and Equipment
AS/EN 9100
The AS/EN 9100 series of standards for the aerospace industry ensures quality in all parts of the supply chain of the aerospace industry.
TickIT
An ISO 9001 certificate endorsed with the TickIT logo proves that your management system is compliant with best practice for software quality management.
ISO/TS 29001
ISO/TS 29001 defines the quality management system for product and service supply organizations for the petroleum, petrochemical and natural gas industries. Click to learn more.
TL 9000
TL 9000 is the quality management system standard specifically developed for the telecommunications industry and its supply chain.