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RAD7 Repair Services
If you discover that your RAD7 is malfunctioning, we recommend that you first call DURRIDGE and talk to a technician. A surprising number of minor `disasters` can be avoided by long-distance consultation.The next step, if consultation fails, is usually to send your instrument in for evaluation and repair. Please send any documentation of the problem that you might have (notes, printouts, etc.) and a short note describing the problem. Be sure that you put your name and telephone number on the note. Within 48 hours of our receipt of the instrument, we will call you to give a diagnosis.
Bear in mind that a repaired instrument often requires complete re-calibration, so a one-week turn-around may be the best we can do. If you absolutely need an instrument during the repair time we can sometimes arrange to send you a "loaner" instrument.
Shipping Information
We recommend that you arrange for your RAD7 servicing ahead of time, to avoid possible delays. When sending your RAD7, please send the instrument only, without the accessories, unless they are relevant to the problem.
Each RAD7 is originally shipped in a plastic bag, packed in a box with "popcorn", and finally packed inside another box that also holds all the accessories. The inner box by itself is too small for the return trip, when you need a calibration or repair job. You will need to find a bigger box, with space for one inch packing all round the RAD7. A 14" cube box is fine. Pack the box well, with at least an inch of padding all around, and seal it carefully.
All return shipments to DURRIDGE must be prepaid, and unless you instruct us otherwise, we`ll return it to you via the same shipping method you used to get it to us - from "slow boat" to "next day air" - freight collect.