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Reactive Services for Optimal Customer Experience
As a machine manufacturer, we understand the importance of timely and effective support when issues arise. That`s why we have developed a comprehensive suite of reactive services to optimize your customer experience. From our responsive help desk to our innovative augmented connection platform, our services are designed to identify root causes and resolve issues quickly and efficiently. With a focus on continuous improvement and customer satisfaction, we are committed to providing you with the best in reactive solutions.
Efficient Solutions for Technical Problems
As a valued customer, you can rely on our responsive help desk for technical problem-solving.
Our dedicated machine type experts are available for emergency services, and our four service centers around the world ensure prompt assistance. 24/7 assistance or similar packages are available on request.
Our services include:
- Telephone support for solving technical problems
- Help with identifying spare parts
- Dispatching one of our service technicians if necessary
Quick and Accurate Remote Diagnostics
Mikron Service Solutions is offering a new “miRemote” package (remote support management system). Regardless of the location of your machine, our service engineers can access and check all relevant machine status information in a matter of seconds. The “miRemote” connection allows you to check all relevant
information, statuses, failures, etc. and perform diagnostics and solve most of your software problems, remotely.
Connect at any time and from anywhere
Our free remote diagnostic service is available during the warranty period, and other options can be requested.
Our services include
- Identifying root causes through remote diagnostics
- Continuous improvement through performance optimization
- Instant access to machine specialists
- Secured access for suppliers (loader and peripheries)
- General maintenance of the “miRemote”:
- Regular hardware upgrade
- Regular software upgrade
Your Benefits
- Reduce machine downtime
- Your machine operator has the capability to access the machine at any time and from anywhere
- Access to machine diagnostics
- Increase support coverage globally without onsite interventions
- No technicians’ travel costs
- Reduction of billed working hours
- Shorter reaction time
- Access to latest security standards
- Capability to manage your machine data if equipped with miS4.0
Revolutionize Your Maintenance with Augmented Connection
Our real-time visual collaboration technology enhances remote diagnostics and resolutions of mechanical and electrical failures, providing our service engineers with an immediate understanding of the problem.
Augmented features such as step-by-step instructions and tutorials enable our service engineers to support your operators or maintenance agents in a professional manner, sending real-time instructions on how to solve or improve machine conditions.
By wearing "hand-free" smart glasses or using smartphones/tablets, your operators can easily connect with Mikron specialists and resolve or improve machine conditions faster, avoiding long machine downtime and on-site interventions.
Our services include
- Step-by-step instruction, during e.g. maintenance tasks, tutorials, etc.
- Online training, step-by-step instructions and production support and assistance
- Parts recognition to easily buy spare parts