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Remote Equipment Teleservice
Teleservice is designed to facilitate communication with technical equipment in remote locations, aiding in support, fault detection, maintenance, data analysis, or optimization. Utilizing secure internet connections or telephone networks, it establishes a bridge between users and manufacturers without the need for physical presence. This service significantly enhances support levels by enabling immediate access to equipment diagnostics and maintenance solutions remotely. It is cost-effective, minimizes downtime, and ensures high equipment availability by eliminating the necessity for on-site service engineers. These capabilities allow for prompt response and resolution, preserving the operational continuity and efficiency of the equipment.
Teleservice is the exchange of data with remotely located technical equipment for the purpose of support, fault detection, maintenance, data analysis or optimization. The connection between the user and the manufacturer is done by secured internet connection or via telephone network.
Teleservice allows increasing the service level significantly. Service can be provided quickly to spot without having a service engineer travelling to the machine. This helps reducing costs and downtime and guarantees high availability of the equipment.
Scope of Teleservice
- Basic diagnostic
- Check of parameters
- Verification of Input and Outputs
- Scan for internal CPU alarms
- Data logging and data analysis
- Set of PID parameters for optimization
- Upgrades
- Program archiving
- Operator training