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Remote Support
Norsk Analyse has for longer time been dedicated to integrate and sync operations for a lot of different locations. i.e. ships, platforms, onshore and offshore locations. We started early to consider how we remotely could operate our installations. In order to tie in to the supplier network, endusers, employees and systems in an integrated fashion, we firstly had to build our own superior inhouse network. We started to build our own server systems, with inhouse and external backup of all data. All our servers are connected to an internal gigabit network that improves stability and deliver superfast data to all employees and visitors.
Remote support has been of great importance for our customers in the past years. Many shut downs have been prevented because of our innovative way to help and give first aid.
From our Remote Support Centre in Tønsberg, Norway, we can give support 24 / 7 to all parts of the world as long as the analyser or system is connected to the internet.
Externally, we are connected to the internet by corporate fiber network, giving us dedicated lines.
At the end user site, we have made every precaution to assure connection to our installations and to perform effectively from a remote location. All our analyser houses are wired internally with fiber network. All signal, sound and analysers are connected to this network with a common interface. Even some of the analysers have internal fiber network to all parts connectable with IP adresses.
In summary, this puts us in the superior position when using our Remote Operation Centre to play with our customers in a common manner, with integrated operations and real time data.
Customer safety and confidentiality is of greatest importance.