Repairs & Returns Services
OSI Standard Warranty: Optical Scientific warrants its products to be free of defects in workmanship and material for a period of 12 months from date of shipment. During the warranty period, OSI will repair or replace defective products in factory at its own expense, subject to the following conditions: The Buyer prepays all shipping, insurance, and associated costs to return the defective item to OSI. OSI pays return shipping and insurance. The product must not have experienced misuse, neglect, accident or have been altered or repaired by the Buyer during the warranty period. This warranty and OSI’s obligation are in lieu of all other warranties. Implied warranties shall not apply. OSI is not liable for consequential or incidental damages, labor performed in conjunction with removal and replacement, loss of production, or any other loss incurred because of interruption of service or production of incorrect or incomplete sensor information.
Warranty Service: If it is within the warranty period OSI will handle the repairs according to the conditions outlined in our warranty guarantee.
Out-of-Warranty Service: If the equipment is out of warranty, OSI will require a purchase order or credit card number for billing purposes.
- Determine warranty status of the parts/material.
- Get a Returned Material Authorization (RMA) number.
- If minimum service charge applies, send payment to OSI.
- Package the unit to prevent damage in shipping and handling and send it to our factory.
Your order will be handled expeditiously on a first-come first-served basis.