Residential Service

With our engineers taking responsibility for your material handling system it allows you to concentrate on your core business. We offer 24/7 support, 365 days a year, tailor-made to your needs.

PREVENTIVE AND CORRECTIVE MAINTENANCE

In order to secure a stable operation for our customers and the lowest product life cycle cost, all tasks regarding preventive maintenance are planned and performed by us. Preventive maintenance includes regular service activities on material handling equipment such as inspections, safety checks and replacement of worn parts. The preventive maintenance is planned according to the needs and constraints of the individual customer operation to ensure that there is little or no impact on operational delivery. During operational hours, our staff are ready to perform any necessary corrective maintenance at any time, including rectification of mechanical, electrical and system related equipment failure.

OUR RESIDENTIAL SERVICE PROGRAMME INCLUDES:

• Preventive and corrective maintenance
• Operation
• Advisory service
• Comprehensive reporting
• Spare part management
• Facility management
• Operational optimisation
• Sharing of best practice
• Staff

OPERATION

With attention focussed on customers’ material handling system and operational flow, BEUMER Group will operate, monitor and control the entire material handling system. The control system will be monitored by our highly qualified staff, during all operating hours. Our control and monitoring staff are continuously in contact with the technicians on duty, which ensures a very short reaction time if errors occur. As a contingency, we believe that fall back plans, system recovery exercises and troubleshooting exercises are essential for the customer’s successful operation. Various fault scenarios will be described and action plans made for each individual scenario. In case the scenario happens in real operation, all our staff know exactly what to do, where to be, and who needs to execute which operation or activity.

ADVISORY SERVICE

With the Residential Service Programme, our customers benefit from our 20+ years of technical and operational experience plus the competences within the BEUMER Group Network of 5000+ dedicated employees. As your honest and trusted partner, we will continuously advise and share our knowledge and best practices.

• Extensive Experience In Operation And Maintenance, Worldwide
• Continuous Improvement (Six Sigma)
• Conceptual Work Methods, Sharing Knowledge And Experience
• Comprehensive Training And Competence Development Plans
• Comprehensive Reporting Programme