EMSAR
Service Operations Consulting
FromEMSAR
For many organizations the decision to evolve your service support operation structure requires careful planning, with the appropriate framework to make the right decisions. CSA offers comprehensive consulting solutions that are customized to your needs. Whether you`re just starting up a service organization or you need help improving current operations, CSA can help. We have the expertise and experience in all aspects of service operations. CSA`s management team has over 280 years of combined service operation experience in variety of industries.
Most popular related searches
Areas of consulting expertise include:
- Customer experience management
- Field technical service operations delivery
- Recruiting, development and retention of human capital
- Integrated technology enablers and solutions
- Process design and development
- New service product creation, pricing and introduction
- Product design for supportability
- Product lifecycle management
- Service and support infrastructure functions
- Warranty and entitlement management
- Service contract management
- Asset visibility and management
- Service parts demand, pricing and supply management
- Service documentation and training
- Call center operations
- Technical support center operations