Services & Support

Efficiency and Expertise All from One Source

As a general contractor, we support our customers with comprehensive and professional services. We provide comprehensive project management during logistics warehouse construction from concept to handover of a complete, turnkey plant.

• Planning and Consulting
• Construction Services and Racking Systems
• Turnkey Solutions

• Technical support 24/7
• Technicians on stand-by
• System monitoring
• Inspection
• Preventive maintenance
• Safety inspections
• Spare parts service
• Repairs
• Retrofits/plant modernization
• SSI SCHAEFER Resident Maintenance®
• Consulting and training

Technical Support 24/7

• One central service number
• Availability around the clock (24/7)
• Guaranteed response times

Technician Standby

• Permanent availability of qualified service engineers (24/7)
• Guaranteed, short response times
• Minimization of downtime and therefore increased availability

System Monitoring

• Information regarding the current status of the warehouse computer system in weekly/monthly reports
• Regular control by qualified personnel
• Fast response on system fault messages

Inspection

• Knowledge of the actual status of the system in the inspection report
• Regular inspection by qualified personnel at fixed rates
• Increase of system availability through early recognition of problems and wear

Preventive Maintenance

• Preventive maintenance by qualified personnel at fixed rates
• Increase of system availability through early recognition of problems and wear
• Preventive measures and troubleshooting already during maintenance

Safety Checks

• Assurance of the correct function and execution of all safety-related devices
• Cost reduction as further tests are not necessary
• Less administrative expenses and production losses by combining execution with inspection / maintenance

Spare Parts Service

• Creation of an individual, customized spare parts package
• Organization and processing of spare parts management
• Prompt processing and execution of spare parts orders

Repairs

• Professional planning, processing and execution of service assignments and repairs on site
• Assembly and start-up of plant extensions
• Modification of system components in the mechanics and control

Retrofits /Plant Modernisation

• Plant analysis
• Analysis of processes
• Planning and cost analysis

SSI SCHAEFER Resident Maintenance

• Maintenance of the entire system, if requested up to 24/7 by SSI SCHAEFER
• Comprehensive maintenance plans provide regular inspections for all essential system components
• Preventive maintenance of all plant parts

Consulting and Training

• Execution of maintenance training for customers at SSI SCHAEFER and on site
• Operator training
• Administrator training