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Niagara - Software Maintenance Agreement (SMA) Service
The Niagara Software Maintenance Agreement (SMA) is designed to assure access to the latest Niagara Framework® technology and cyber security patches. Systems Integrators (SIs) and other service providers overseeing Niagara deployments are better able to update their projects in a timely manner when their customers are covered by a SMA. SMA is another tool they have to work effiently, spending less time on back-office tasks like licensing and more time for high-value activities that call on their expertise in diagnosing and fixing operational issues.
Once they have the assurance that Niagara 4 instances are up-to-date through SMA coverage, Niagara SIs are positioned to move forward fast on achieving their project goals by leveraging the newest Niagara 4 features and enhancements in all of these categories:
Plus, Tridium offers Backup-as-a-Service with every Niagara Software Maintenance Agreement. When this option is activated, your data is securely backed up and encrypted to our private cloud, so that you`ll have assurance that the most current copy is retrievable in a disaster recovery scenario.
- Access to newest technology
- Easier asset management
- Access to Niagara Analytics upgrades
- New and updated drivers
- Cyber security updates
Tridium`s open distribution model and open-protocol approach have made our Niagara Framework the smart building industry`s most popular platform for gaining data access across commercial building equipment and devices. Today, any institutional, corporate or government entity with a large building portfolio is likely to be a Niagara Customer. This success has been fueled by Tridium`s over 20 years licensing Niagara Framework software when purchased embedded in hardware from a wide variety of original equipment manufacturers. This brings many advantages to our end-customers, which can be a challenge to anyone responsible for managing software maintenance agreements (SMA) for a large number of Niagara-based assets. Tridium has developed an Enterprise Software Maintenance Agreement (ESMA) process to solve this issue. The ESMA process generates a single bill of materials (BOM) for Niagara licenses with a single SMA license renewal date that is easy to quote, process and understand. Enterprises with an inventory of Niagara products that includes a percentage of expired and soon-expiring software maintenance agreements can benefit from attractive discounts and generous `grace` periods to get those licenses aligned.
Niagara Asset ManagerManage Niagara licenses via this cloud-hosted central console offering a single view of all Niagara instances across a large deployement, regardless of the brand or company that did the installation.