Stakeholder Engagement

In CSR reporting, organizations are faced with a wide range of topics on which they can report. When defining materiality, one of the key factors to take into account is determined by the sustainability interests, topics and indicators raised by stakeholders. Independent reviews of sustainability reports have found that companies fail to describe their approach in determining the selected indicators and role that stakeholders played in that process. This gap is often accounted for by the lack of quantitative data in this area: interactions with stakeholders are frequently documented in tools that do not support the gathering of business intelligence at this level, such as e-mail or excel spreadsheets.

At the same time, stakeholders require companies to interact with them on CSR issues in real-time – an annual report no longer meets their expectations in a social-media enabled world. As more CSR data becomes available, stakeholder interactions become more frequent and detailed, requiring companies to provide solid evidence for the information contained within their reporting. We help clients manage these requests and document them in accordance with the reporting requirements. The data gathered from these sources, feeds into the Sustainability Reporting process, providing companies with a solid data-based foundation for their decision making process.

We will work with you to create a reporting database and a system of regular reports outlining key issues at a glance and providing solid data to support strategic decisions based upon genuine interactions with your stakeholders.