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State-of-the-Art Management Systems
Modern management systems are no longer two-dimensional documentation exercises where the purpose of the system is to document for control. Management systems now extend into 3rd and 4th dimensions – depth and time.Depth is apparent when management system documentation must link directly to underlying databases the organization uses in day-to-day operations. Electronic management systems can accomplish this fairly easily, but some legacy management systems struggle to make this jump. Time is apparent in state-of-the-art management systems when critical controls, resources, and process inputs change with time and react dynamically to the needs of the people using the system.Regardless of your stage of evolution, the method you use to collect data within your management system must be capable of delivering the following information over time:
Key process and key support process objectives (Y’s)
All corresponding critical controls, resources, and process inputs (X’s)
If possible, include this data collection as part of your organization’s ERP/MRP databases. If not, create a simple database compatible with most database platforms (such as ODBC). Or, collect the data in your organizations accepted spreadsheet program. If this seems like a big step, don’t worry - some of the most effective management systems exist within small companies using only spreadsheets to collect and analyze data!
As management systems evolve, they must link process and system performance to financial performance--not only for employee and top management support, but also for shareholders and critical decision-making. Furthering the development of the data collection methods and the database(s) underlying the management system is essential. This will ensure the organization will be able to measure, collect, analyze and take action to ensure our processes and system deliver six-sigma performance.