iTAC - Support & Administration

Support is necessary not only in the event of a problem, but also whenever scheduled or unscheduled changes occur outside of the iTAC.MOM.Suite. Operating system updates, software version changes and changes within the internal IT environment are just a few examples which could impede smooth operation of processes even though the MES/MOM software continues to run 100% correctly.

We support our customers with their processes by phone, e-mail or remote control – 24/7. As a result, anomalies or machine downtime can be analyzed and rectified very quickly.

Installation & Documentation

In addition to the software solution itself, it is the services that we provide for our products that distinguishes us from other providers. 

We accompany you during all stages and ensure problem-free processes.

Even before beginning a project, we analyze and evaluate the operational requirements such as IT environment, network, machinery, etc..
The detailed documentation of all work steps prior to and during installation is a valuable aid and essential for 1st, 2nd and 3rd level support. 

We generally perform the initial installation on-site – however, the iTAC.MOM.Suite standard software also allows us to carry out installation via remote control.