Support and Service
We develop, deliver and install tailor-made solutions for every customer and only consider the project a success when you are fully familiarized with your new system. We support and train you and your employees, so that you get to know the vision system and you and your employees can operate it yourself.
We ensure that your vision system continues to function optimally
To ensure that you can still grade and sort to your satisfaction with your Aris Vision System years after purchase, we offer you thorough service & support. That is why the purchase of an Aris Vision System is linked to a service contract.
Our service & support is a service that ensures that your vision system continues to operate optimally at all times. Thereby support is provided for already existing functionalities. Changes or additions to the functionalities are possible upon request as well.
The following service is provided per system:
- Customer contact (on location or remote) to maintain or optimize the settings and operation of the vision system when needed;
- 2 hours of free remote support each year;
- Updates of Aris Vision Software when needed;
- Updates to the operating system when needed;
- Regular contact to adjust the operation of the machine to new wishes (taking into account new developments and new technology that may be interesting for your production process).