- Home
- Companies
- Titian Software Limited
- Services
- Support Services
Support Services
We know that the success of sample management operations takes more than the initial setup. Our Professional Services team is available from day one – and importantly for the lifetime of your Mosaic sample management setup – to provide technical assistance and application support for your critical operations.
With Support teams based in the USA, EU and China and an electronic tracking system for issues and requests, you get access to experienced support personnel and can keep track of issues through to resolution.
At Titian our customer services and support don’t stop after product installation.
After your system is installed and accepted, we provide training and support to ensure that you get the maximum benefit from your investment. We take support very seriously because it forms such an important part of the long-term relationship.