Support Services

Over the years we have built and improved the customer support services that provide our customers quick and effective access to ProcessMAP’s internal teams and services; including but not limited to:

• Contact 24x7 via email or phone to report and address issues
• Customer Support portal to access help, training guides and videos and track status of reported issues
• Benefit from issue resolutions for any customer  who are on our Multi-tenant SaaS delivery model
• Webinars and other knowledge-sharing initiatives
• Annual ProcessMAP conferences to meet, share and learn from experts and fellow users

ProcessMAP Support team has highly trained specialists in the system capabilities and functions. They provide help required to configure and provide guidance on integrations, business processes, security, and reporting. Additionally, Support team in partnership with Account Management team ensures smooth adoption and management of ProcessMAP system within customer organizations.