Sustainability Management Services

Delphi’s Sustainability Management services have been developed through years of extensive project experience working collaboratively with hundreds of clients – large and small.

We know from experience that every client starts from a different position and with different needs and objectives. As a result, our Sustainability Management Strategy development process has been designed to offer a ‘menu of activities’ for you to choose from, with the ultimate mix and order of activities chosen based on a client`s unique needs and circumstances.

1. Due Diligence
The objective of this step is to identify and assess the relative significance of key social, governance, and environmental issues that need to be addressed by your Sustainability Management Strategy.

Ultimately, this due diligence phase provides a ‘sustainability performance check’ and helps to define the business needs and priorities driving the development of your Sustainability Management Strategy.

2. Strategy Development and Planning
The objective of this step is to develop and plan a successful Sustainability Management Strategy including overall vision, objectives and targets and the management system, accountabilities, resources and senior level commitment required to continuously improve your company’s overall social, ethical, and environmental performance.

These activities are designed to ensure your Sustainability Management Strategy is supported by an effective, integrated, and continuously improving management system framework.

3. Stakeholder Engagement
Just as your business and its operations have social and environmental impacts on your internal and external stakeholders, the implementation of a Sustainability Management Strategy will have an impact (positive and possibly negative) on your stakeholders.

The objective of this series of engagement activities is to consult key internal and external stakeholders about your planned strategy and solicit feedback for improvement.

These activities are aimed at soliciting stakeholder feedback on your planned Sustainability Management Strategy and incorporates, where possible, improvements that will increase the likelihood of long‐term success.

Experience speaks for itself! Some of our past projects include:

Facilitated stakeholder feedback sessions of the Consumer Chemical & Container Regulation Revision for Health Canada’s Chemical, Cosmetic & Flammability Division, 1998

Designed awareness program Helping Health Care Professionals Become Change Agents for Ozone Protection for Friends of the Earth, 1992

4. Management Program Implementation

The main objective of this step is to plan the implementation of your Sustainability Management Strategy and ensure that it is integrated into the operations, systems, culture, and fabric of your company.

This will include ensuring that the strategy has the right level of stakeholder support and that it is implemented with the communication, training, and senior management commitment required for lasting success.

These activities are aimed at ensuring that your Sustainability Management Strategy is implemented effectively and has the ingredients and support mechanism required for long‐term success and continuous improvement.

5. Branding, Communications, and Reporting

The main objective of this step is to ensure you communicate the right things to the right people at the right time! This will ensure you meaningfully engage your stakeholders and that you have the means to continuously improve your social and environmental performance.

These activities are aimed at defining what aspects of your sustainability performance should be communicated internally and externally, who you should communicate with, and when you will need to communicate to these key stakeholders.

Experience speaks for itself! Some of our past projects include:

• Developed communication material promoting Canadian renewable energy industry for Industry Canada, 2006
• Developed a pollution prevention communication and marketing strategy for Environment Canada’s Canadian Pollution Prevention Information Clearinghouse, 2004
• Developed federal, provincial and territorial collaboration strategy on health & environment projects of national importance for the Canadian Council Of Ministers of the Environment, 2001
• Prepared an annual environmental report for the Canadian Steel Producers Association, 2000