Tech Support

Find everything you need here to service or maintain Rapid equipment. Get help troubleshooting equipment or ordering replacement parts for your air handler. You can even download our Installation, Operation and Service manuals. Want to contact the factory direct? Simply email or call our experienced, in house HVAC and finishing experts.

Before You Call – Information and tools to have on hand

1. Know the serial number (found on the rating plate).
2. Know the model number (found on the rating plate).
3. Know the detailed description and/or part number of the part you need to order.

For troubleshooting assistance, tools to have on hand typically will include a manometer, multimeter, hand tools.

Our Service Department can provide nearly any part you need for Rapid® products. Get the right part the first time by ordering direct from Rapid Engineering LLC.

There are 3 primary types of burners used on Rapid / Bananza air handlers throughout the years.

• Maxon NP Burner – Used primarily from 1970 to 2004 - Download Drill Bit Diagram
• Maxon NPLE Burner – Used primarily from 2004 to 2016 - Download Drill Bit Diagram
• Midco HMA2 Burner – Used primarily from 2016 to present - Download Drill Bit Diagram

To help identify which burner is installed, please reference the pictures. Note that the burner casting can be aluminum or steel and have either one or two rows of orifices. Use the pdf drawings to determine the drill bit size required based on the burner type, orifice configuration, and whether the burner manifold is aluminum or steel casting.