Technical Support

FromLabVantage Solutions

Stability and performance are key to running an efficient operation. LABVANTAGE has an effective answer for customers seeking to operate at peak performance - a comprehensive technical support program dedicated to addressing technical questions pertaining to system usage and operations. With a global footprint of experienced professionals, LABVANTAGE stands ready to serve and support your worldwide operations.

Technical Support Center

Software issue reporting via phone or internet

Phone support 24 hours per day
VantageCare: Our 24/7 Support Website
Consultative approach to your questions

Product updates and enhancements
Customer Training & Education Conferences, where you can learn from LABVANTAGE staff and trade ideas and experiences with other LABVANTAGE users
Customer webinars providing periodic updates about LABVANTAGE software and services
White papers
Knowledge base articles and FAQs

VantageCare is LABVANTAGE`s centralized technical support and resource center, which enables our customers to submit product issues and inquiries, search known product issues, as well as download patches, software releases and technical documents for LABVANTAGE products. VantageCare is online 24/7 to provide our registered users with constant access to technical assistance and product-related information.

Innovation Center, located in VantageCare, is an open-source community, allowing source codes, materials, and applications to be freely shared within LABVANTAGE`s customer base.
To access VantageCare, simply use the login box on the top right of this page. If you do not have a user account, contact Technical Support at Technical Support Team to request your log-on access.

Beyond Traditional Support - We can also assist you with database management, database tuning and optimization, virtualization, backup and recovery procedures, system configuration, and much more. Please contact the Technical Support Team to discuss your special support needs.