Technical Support

The Smiths Detection Call Center maintains a fully trained staff of Support Service Agents for our complete line of X-ray and Trace equipment. Our team is available 24/7/365 to provide our customers with immediate assistance to problems encountered or with an easy means to order parts and consumables.

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Dial-In Remote Diagnostics

Dependent on your equipment, we can also provide remote troubleshooting assistance by connecting to your equipment for fast, efficient troubleshooting.

Help Desk

Our Help Desk provides advanced technical support for all Smiths Detection trace and X-ray equipment. This service is available to our customers 24/7/365 to provide immediate front line support for your equipment.

“ReachBackID”

Because emergenciesare unpredictable the right decisions often needto bemade immediately. This is precisely why SmithsDetection developed ReachBackID – a service program that provides users with around-the-clockaccess toengineers, PhD scientists, and specialists for urgent technical and product support. Users receive critical information and real-time assistance when accuracy counts most; bottom line, the program is a “9-1-1 for Smiths Detection products”. When called upon, ReachBackIDcan help interpret the chemical sample results obtained from Smiths Detection products along with answers to technical questions day or night, weekends, and holidays. Product users, as a result, can make actionable decisions with greater confidence. ReachBackID is available in English for selected chemical identification products based on FTIR, Raman, and GC/MS technologies.