Technical Support Services
Choosing the best column for a particular assay is increasingly complex even for experienced chromatographers. We sell over 10,000 products, including numerous HPLC silica based column ranges and phases. We also offer alternative base materials including polymer, titania, zirconia and graphite. Plus we’re up to the minute with new technologies such as UHPLC, superficially porous, hybrid, monolithic, TYPE-C Silica and mixed-mode columns.
Our scientists will offer you free advice, so that you can select the best columns for your needs. We’re knowledgeable about the full range and can give you information on the leading brands and technologies available.
We will use our practical experience in manufacturing and evaluating columns, and our comprehensive library of product literature, to provide you with informed, current and impartial advice.
We’re here to save you time – and a few grey hairs – so if something’s puzzling you, then just contact our Technical Support team. Our experienced troubleshooters will provide you with support and advice on any of our products. Whether you have questions or problems with method reproducibility, impurity peaks, sample cleanliness, method transfer, scale-up or any other area of chromatography, you can rely on our experts for a quick and helpful response.
Column sourcing and supply
We will ensure that your laboratory has everything you need – when you need it. Our team will source and supply the columns that you require and in most cases they’ll be on their way to you within 24 hours.
We supply most of the world’s leading liquid chromatography column brands and accessories to customers including many leading companies in the pharmaceutical industry, many universities and other industries. We work closely with the key manufacturers and have excellent relationships and partnerships with a wide range of column producers all over the globe.
Column lifetime advice
How long your column will last is an important consideration for any analyst – and it pays to ensure that it’s as long as possible. No column lasts forever but we can provide you with the right advice to ensure that you don’t need to replace columns unnecessarily. This will save you time and money – and all you need to do is contact us for completely free advice.
Hichrom offers advice and support on all HPLC/UHPLC column lifetime issues, including the use of modified silica technologies, column protection, column storage and column usage conditions.
Separation science is a fast-moving growth industry and we can advise you on the latest techniques and technologies including SFC, GC, SPE, TLC, Flash, CE, LC-MS and GC-MS.
We’ll provide you with free technical support and advice, whatever area of chromatography you’re interested or involved in.