Keit Ltd.
The Maintenance & Support Programme (MSP) Services
FromKeit Ltd.
The MSP is an add-on annual support service purchased with maximum impact if ordered at the same time as the instrument. The key components of the MSP are: Back-to-base repair (free parts and labour), Diagnostic health check (one health check per year per instrument), Keit software upgrades, IRmadillo firmware upgrades, Remote technical support – answers and advice, Discounted rates on additional application and engineering support.
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- The health check can be performed remotely, at a mutually agreed upon time
- It can either be performed entirely by Keit (with required network access to the instrument and its controller) or require customer intervention (by extracting and sending log files to Keit)
- The health check includes a summary report and conference call to explain the findings and recommendation
The MSP is designed to cover unexpected component failures, annual maintenance and support (both in terms of calibration and hardware). It does not cover damage or misuse of the instrument such as:
- Impact to probe caused by improper use
- Exposure to pressures or temperatures outside of the permitted operating range
- Irreversible deposition of process chemicals on the probe tip
- Contamination of purge gas (oil, for example