Turboden - After-Sales Service
Qualified staff is exclusively dedicated to the customer assistance, both from remote and on-site, with the aim of optimizing the management of the plants. The customer can choose the most suitable service package thanks to the wide range of services offered.
Our remote support shortens the distance, by connecting you with Turboden experts at any time you want. Through the updated Turboden Online Service TOS 4.0, our advanced service management tool, we proactively serve our fleet by detecting and resolving field issues even before the customer realises that there is a need. TOS 4.0 is deployed across multiple devices. As a result, it allows you to collaborate with our engineers remotely in real time. It is like having an expert by your side at all times.
WHAT YOU GET
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Prompt assistance for diagnostics and troubleshooting
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Consultancy and guidance to enhance operation and plant performance
Turboden is pleased to announce the launch of the new interactive platform as a more enhanced tool for its customers.
Thanks to this implementation, the exchange of information and data will be easier and smarter.
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High interaction supported by multi-channel communication systems
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High performance for faster troubleshooting
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More accurate remote diagnostics thanks to multi-format file sharing
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Reliable data storage for technical documentation and versioning management
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Improved reporting system
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Easier and faster control and approval of on-site interventions
