Warranty Services

Specific maintenance period is as follows:

Genset warranty：

• Genset warranty time based on the delivery time and running time.
• Longen Power provide warranty time in the following table,special terms could be settled in the contract.

Product warranty time：

Warranty contents：

• During warranty time, generator is used in correct way by customer, if there are malfunctions occur in  engine/alternator. Longen Power or local authorized distributor will be in charge of free check and repairing. Broken parts will be replaced by brand new spare parts ,further more generator will be debugged well。

Warranty charges：

• All spare parts and labor cost will be paid by Longen Power or local authorized distributor during warranty time. Customer will not take on any charges.  

Response time：

• Longen Power or local authorized distributor should response customers` claims within 24 hours and provide the relative service. 

Exceptions for warranty:

• Damages occur in customer`s transportation.
• Damages occur from customer`s incorrect operation.
• Damages occur from customer`s self-repairing during warranty time.
• Damages occur in war, earthquake, hurrican,flood,etc force majeure. 
• Customer could not provide the warranty card or purchasing evidence.