AUS - Infinity Field Workforce Management Software
Improve customer service and satisfaction by fulfilling more customer commitments using real-time scheduling, automation, and workflows.
Provide estimated time of arrival information to customers.
Reduce the number of inbound calls to the utility as well as reduce customer frustration.
Improve first-time fix rates.
Build confidence and credibility with customers by ensuring you have the right technician assigned to work orders with the right information at the right time to avoid repeat visits.
Optimize the workday by assigning work orders based on priorities, resource capabilities, location, and other criteria to increase daily work completed and minimize overtime hours and contract staffing requirements.
Automate reschedulingUse real-time information to automatically reschedule assignments. Shift from reactive to informed, proactive decision making.
Reduce errorsDecrease errors in the field with real-time data, automation, and the elimination of paper-based processes.
Reduce costs associated with travel time, vehicle emissions and vehicle maintenance.
Reduce field service costsUse data and insights to complete work orders as efficiently as possible. Optimized scheduling results in greater productivity and lower operating costs.
Eliminate unnecessary operating costsGet rid of expenses associated with manual processes such as paper, printers, ink cartridges, storage, and postage.
Use our neural network to record meter information such as Register, ERT, Manufacturer and Flow Indicator and verify whether a certain meter is installed where you think it should be based on your existing records. Create specific use cases with our scripting capabilities.
Real-time automatic vehicle location (AVL)Be alerted to harsh driving behavior such as speeding, fuel and maintenance events, geo-fencing, and many other types of alerts.
Open data up for everyoneMake data exploration feel like second nature for informed decision making using our editable Metabase dashboard.