CloudSense - Commerce & Subscriber Management Software
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Solutions Sales for your teams Digital Commerce for your customers. CloudSense empowers your people to launch, sell and fulfill faster, and gives your customers and partners convenient buying journeys, forever.
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Software Details
CloudSense is the proven Commerce and Subscriber Management platform, built for high-volume or complex industries. We’re trusted by Communications, Media and Utilities businesses worldwide to launch, sell and fulfill the entire customer journey on Salesforce.
We make commercial success easier. Our customers go to market in a third of the time, sell four times faster, increase sales by 24% and deliver eight times faster with a 79% improvement in order accuracy.
Increase conversions with AI-powered commerce
CloudSense’s comprehensive data model captures and stores all commercial data in one place. This pooled data gives you a 360-degree view of your customers that can also be used by embedded AI to power personalized, omnichannel customer experiences.
A persistent shopping cart captures orders on every channel – even when disconnected from the internet, cutting your cart abandonment rate and increasing conversions.
Our 100% Salesforce-native platform uses Salesforce Platform as a Service (PaaS), guaranteeing scale and performance, no matter how complex the configuration or size of basket.
Fast and flexible fulfillment
CloudSense supports the full commerce journey on a single platform, from sales through to ongoing subscription fulfillment.
Our unique rules-based product catalog has decoupled commercial and technology product elements, making it easy to launch offers and promotions, bundle products or update pricing.
Improved efficiency, control and productivity
CloudSense gives you one-of-a-kind drag & drop business process management for long-running complex commercial processes and subscriber Order Management.
Reduce customization and get faster time to value with industry functionality and specific data models for your industry.
Our intuitive role-based guided solution selling interface, coupled with our powerful rules-based configurator, speeds up your sales process with greater relevance and accuracy, for even the most sophisticated solution sales.
Make life more convenient
CloudSense makes life more convenient for your customers, people and partners. Bring together all your commerce on one platform to create a friction-free buying and delivery journey, with apps optimized for every channel.
Applications
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Commerce Redefined for Communications - Communications / Telecom / Datacom
Society’s digitization and technology’s continual evolution has left Communications Service Providers (CSPs) battling to measure up to customer expectations. Today, connectivity is a given, your digitally connected customers prize a great experience. Integrated solutions and value-added services are the new norm – delivered with speed, flexibility and convenience. But disconnected vendor stacks and custom developed solutions undermine your attempts to provide truly personalized and friction-free ...
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Commerce and Subscriber Management Software Solutions for Media - Commercial
Navigating the endless channels, evolving content consumption and non-traditional competitors in modern Media seems to grow more complex by the day. With traditional media dwindling and web, social and mobile skyrocketing, satisfying advertisers and increasing revenues has never been tougher. If you’re relying on disconnected systems, siloed data and manual processes to sell, deliver and manage your ads and subscriptions, matching up to your competitors or meeting customer expectations can be an uphill ...
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