Compliance Quest - Corrective Action and Preventive Action(CAPA) Management Software

With CQ CAPA Management Software, you can identify and initiate a corrective and/or preventive action process, detect trends, conduct or link to an existing investigation and root cause analysis (RCA), define action plans to change or improve, and ensure effectiveness checks with a structured verification and closure.

For any enterprise, a robust CAPA process is crucial to address systemic issues and drive continuous improvement of your business processes. CQ CAPA management solution uses predictive analytics and intelligence to identify the right issues to solve. Our key focus is on helping you implement effective preventive action plans to mitigate risks. Our solution supports various methodologies like 8D, 5W-2H, and World Class Manufacturing (WCM).

There are eight key processes in a robust quality management system. These include Nonconformance, Customer Complaints, CAPA, Equipment, Product and Process Inspections, Workforce Digitalization, Audit/Risk and Compliance, and Supplier Management. The key to address any quality issue at a system level is to have an unified QMS that is connected end-to-end. CQ CAPA Management Solution integrates with the rest of the quality processes making it easier for the quality leader to collaboratively implement action plans and verify the effectiveness of a CAPA.

The eight disciplines (8D) model of problem-solving is extremely popular among quality professionals in the automotive, manufacturing, and healthcare sectors. The methodology focuses on product and process improvement by identifying, correcting, and eliminating recurring problems. Other models like World Class Manufacturing (WCM) and 5W-2H also offer proven approaches to taking corrective and/or preventive actions. The CQ CAPA solution is made up of foundation blocks along with a built-in workflow indicator. Companies can use the workflow as is or may configure to suit their needs.

The CQ CAPA Management Solution is designed to offer integrated risk management, along with the CAPA process. This offers quality leaders far more insight into risk detection and corresponding prioritization, allowing to design appropriate action plans and the closure of CAPAs in sync with the stated risk management goals.

In today’s rapidly changing world, business and quality professionals are looking for a next-generation EQMS. They are looking to take advantage of the latest Artificial Intelligence (AI) and data technology to make their lives easier. Using analytics, pattern recognitions, trends, and data visualization, quality teams can spot key issues that need immediate corrective action in a fraction of time. Also, during investigations and RCA, it helps to derive insights from quality analytics. Overall, the data and AI framework of Einstein Analytics enables a more efficient CAPA workflow.

Collaboration and teamwork are at the core of a CAPA process. For example, using the 8D methodology, the first step is to select a team with both product and process knowledge. CQ CAPA Management Solution is designed for ease of collaboration. Since it is also part of CQ EQMS, it also integrates with ERP and CRM systems to include Customer, business and Supplier data to drive decision making that is inclusive of the various stakeholders.

Cost of poor quality (COPQ) includes all costs associated with poor quality products or services. Broadly, this is put into three buckets – appraisal costs or the costs of evaluating if a product meets quality standards; internal failure costs or quality-related costs incurred before the product reaches customers; and external failure costs, or quality-related costs incurred after the product reaches customers. Implementing CQ CAPA Management Solution will certainly help reduce the Cost of Quality (CoQ) within your organization by helping you implement a continuously improving quality management system.