Unicorn - Configuration Management Database Software

The foundation of a successful CMDB is asset accounting, whether it`s IT infrastructure, employees or company equipment. Our CMDB solution allows you to create flexible structures of configuration items, including their interrelationships and attributes. It tracks assets and helps with planning, audits and compliance.

Gain a complete overview of your assets, understand the context with clear visualization and have all the evidence for planned changes. By minimizing risk and understanding the subsequent impact of changes, you`ll be able to resolve major incidents at high speed and gain happier customers and employees.

If you use a data-driven approach, you make strategic decisions based on the analysis and interpretation of data. The configuration database alone will allow you to keep your assets in order, but it`s the integration of the items into other processes such as ITSM or HR that will really add value.

For example, in ITSM processes, a CMDB solution will automatically ensure that a specific request reaches the relevant team, the correct SLAs are completed and the system shows the solvers the additional details needed. In HR agendas, when a request for new equipment is made by a specific employee, the system will make sure that the request gets to the appropriate supervisor for approval.

Linking all the data will give you great visibility and organization to provide better service to your customers and consumers.

The CMDB solution in our concept is built on top of the Atlassian Assets module (recently under the name Insight), which is an extension of Jira Service Management. It allows asset management items to be linked to individual agencies so that teams can manage any assets relevant to their requirements, incidents, and change management processes. You get an effective tool for securing ITSM processes right from the start.

Our solution includes all the necessary steps of a successful CMDB - from data analysis and design of the configuration database structure to interfacing with processes, automation, autodiscovery, and integrations to other systems.