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Xponential Digital
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  2. Companies
  3. Xponential Digital
  4. Software
  5. Customer Onboarding Solutions

Customer Onboarding Solutions

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xponential is a global leader in providing customer onboarding solutions. We help you streamline your customer lifecycle management processes. Our efforts involve using digital tools to centralize client data while complying with the latest regulations. Our team of experts are well versed with the latest trends and understand the complex and specific needs of KYC client onboarding. Xponential’s digital onboarding solution comprises world class features and functionalities that are security compliant and are crafted with best practices aligning to Know your Customer (KYC) and policy definitions and client data models. We build robust solutions that are flexible to business modifications and are aligned with the client lifecycle process.
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Onboarding clients who are large sized companies can be complex, risky and unacceptably slow. It often takes many months to onboard an institution as a client and the stakes are high — the longer the onboarding window, the greater the risk of delay or loss of revenue. It is hindered by the following challenges:
Complex regulatory requirements
  • Managing across business lines, products, and regions or countries.
  • Compliance fines and sanctions increasing globally
Outdated manual processes
  • Complex, cumbersome onboarding across many systems.
  • Manual client outreach using old technology. For example, email, calls
Client experience and expectations
  • Unnecessary and repetitive requests for information.
  • Contact being made by different teams for different reasons
Time required to complete
  • Pressure to reduce non-revenue generating cost.
  • Manual, labor-intensive repetitive processes
A lack of process orchestration, poor visibility, and an inability to adapt to rapidly changing corporate and regulatory environments are all to blame for onboarding woes. As operating models become more distributed and decentralized, demand for a connected, automated, and personalized onboarding experience increases. What is needed is a flexible solution that takes the risk out of onboarding, accelerates time to revenue, and empowers business users with complete control of the onboarding journey.
  • Expedite onboarding, time to transact while managing KYC due diligence
  • Seamlessly connect front and back-office functions, eliminate duplicate data requirements and manage various processes, including due diligence, credit, tax, and legal, in parallel.
  • Enable omnichannel capabilities so that your customers can start and finish their onboarding journey on their preferred channel without interruption.
  • Automate complex processes with visual modeling to handle customer requests faster and more efficiently.
  • Enhance compliance and regulatory controls.
Traditional off-the-shelf software solutions and manual processes that rely on spreadsheets and email are not sufficient to address the high risk of non-compliance and loss of revenue inherent in the onboarding process, and they fall short of client expectations. Customers need a flexible solution that mitigates risk, accelerates time to revenue, and empowers business users with complete control of the onboarding journey. If it automates manual steps, increases process transparency, and connects your organization to the client through a secure portal—even better.
xponential’s onboarding solutions deliver a guided experience with streamlined decisioning and zero friction. It integrates with a customer’s existing systems and data and provides complete visibility, giving onboarding teams a window to the state of the onboarding process at every step. Connected Onboarding also includes intelligent document processing (IDP) and robotic process automation (RPA) functionality out of the box to increase efficiency and cut back on manual tasks.
  • Self Service portal to capture customer’s data
  • Smooth e-KYC checks by analyzing, verifying and authenticating the documents to determine their legitimacy.
  • An approval workflow based pre-screening option to assess the customer
  • E-sign integration to get customers signatures from anywhere and at any time to expedite the onboarding process
  • Notifications and alerts to keep the customer informed through the process