EVS Aviation Viewpoint - High-Volume Airport Complaints Management
From EVS Aviation: Airport Environmental Management Software
A smarter, automated approach to high-volume airport complaints management.
Overview
Airports are processing more aircraft noise complaints than ever before
Airports need to engage and respond to community concerns with data that is complete, accurate and reliable, but the task becomes exceedingly difficult to manage when complaint volumes are high.
Viewpoint provides a smarter, more efficient and effective approach to high-volume complaints management.
Platform Features
An airport noise complaint management system built to handle high volume
Viewpoint provides communities with a range of options to voice their concerns. Airports are empowered to quickly manage and respond to complaints with the right data and insights, building trust and social license.
Noise officers, public relations and community affairs teams are able to cope with the rapid increase in complaints while ensuring the community and decision makers draw the right conclusions.
Provide the right channels for community to lodge complaints
Give multiple options to the community such as a smart web from, noise complaint app and an automated complaints line.
Dashboards and reports provide the right insights into the extent of community disquiet.
View complaint trends, generate reports and support investigations into aircraft noise.
Viewpoint can be accessed by one database and is proven to securely manage high data volumes.
Inside the Product
Achieve better operational outcomes and more effective stakeholder engagement
Viewpoint helps noise officers and public relations teams cope with the rapid increase in complaints while ensuring the community and decision makers draw the right conclusions.
Deploy noise complaint apps, web portals and phone...
Deploy noise complaint apps, web portals and phone lines
Design effective complaint channels to the community around lodging a complaint and how your airport will respond.
Proven to operate in high volume complaints enviro...
Viewpoint automatically receives complaints from any of the channels and matches complainants that are already in the ANOMS database.
Integrates directly with ANOMS, the world’s ...
ANOMS embeds proven expertise in noise monitoring and abatement, stakeholder engagement, flight tracking and aircraft noise abatement procedure performance, and airport optimisation and expansion planning.
Customer Service
World class service to help your site get up and running quickly
Viewpoint is built from decades of partnership with world’s most environmentally constrained airports for communicating the right insights to the community and decision makers.
Our team of specialists will work with you to address your airport's specific requirements. We can answer questions you may have about operational or environmental challenges you may be experiencing at your site.
Videos related to this software
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EVS Aviation: Our software is increasing airspace tolerance everywhere
EVS Aviation offers world leading, comprehensive airport environmental management software. Our flagship ANOMS software provides deep analytics on top of rich datasets, deliver insights that reduce environmental impact, while improving operational efficiency. EVS Aviation provides solutions for airports to transparently communicate environmental exposures and management activities to communities.
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EVS Aviation: Product demonstration for investors on August 17, 2022
Envirosuite Limited (ASX: EVS), the leading environmental intelligence technology company, is pleased to provide a video recording of the product demonstration we hosted on Wednesday, 17 August 2022 at 3pm AEST. CEO Jason Cooper and Head of Product Management Andrew Barron provided a 15-minute demonstration of EVS Aviation.
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