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Eworks - Field Service Management Software
Our Field Service Management Software gives you all the tools you need to support your team and manage jobs efficiently. From lead management to invoicing, you can manage and control every field service management task online and reduce your paperwork.
Manage and Track your Staff and Jobs with An Efficient Field Service Management System
With Eworks Manager, you can manage all your data and documents online. All your client and job information is stored on a secure cloud-based system, keeping your data safe and ensuring everyone in your team can access the information they need anywhere with any mobile device.
Monitoring your team`s progress throughout the day and getting real-time updates can be challenging when they`re in the field and travelling from one job site to the next.
With Field Service Management Software, you can see where your technicians are and the jobs they`re working on at all times with our Live Panel. You can see the status of each job, including whether they`re on their way to a job, on-site, or completing a job.
Scheduling conflicts can cause delays and lead to a loss in productivity, so it`s crucial to avoid them. But creating a conflict-free schedule on paper can take time and effort. It can be challenging to find a suitable time slot for every appointment, and if there are last-minute changes or emergencies, it may take too long to readjust the schedule.
You can avoid scheduling conflicts with Field Service Management Software by automating job scheduling and using the software to find the best timeslots for jobs based on your team`s schedule and skills. The software offers more flexibility than a paper system, as you can quickly change the schedule if a technician is on leave or an urgent customer job needs to be scheduled.
Paperwork can slow your operations, and documents can be misplaced or fall into the wrong hands. It also creates extra work for your team, as they must capture data in the field and file it or add it to your database.
With Field Service Management Software, your workers can capture data on-site via our Mobile App, and the information will automatically be uploaded to the cloud. Anyone in your team can access the data, improving data sharing in your business.
As a field service business manager or owner, you can only be at one job site at a time, and if your technicians work in remote or unsafe areas, it can be challenging to help them if they encounter danger.
Our Lone Worker feature can help keep them safe and give you peace of mind. Your technicians can activate the Lone Worker feature on our Mobile App and deactivate it once they arrive safely at their destination. You can also use our Vehicle Tracking and Live Mobile Tracking Software to support your technicians in the field and ensure they arrive at job sites on time. If they have an accident, you can use Vehicle Tracking Software to retrace their steps for insurance purposes.
Keeping your fuel costs low with multiple field workers on the road can be difficult. Optimising your team`s routes with software is the easiest way to find the most economical routes to reduce mileage and fuel consumption.
With our Smart Planning feature, you can assign jobs to technicians based on their location to reduce travel time. You can save even more time with our Auto Planning tool, which automates Route Planning, assigning jobs to users based on location.
One of the other advantages of Route Optimisation is improved productivity. Because our software sends the nearest available technicians to jobs and reduces travel time, your team can get more jobs done daily.