FieldPower - Chain Management System
Delivering remarkable field serviceto get an edge over competitors is the ultimate aim for every field service business. Not only it is the best way to win the customers' confidence, it is an opportunity to achieve a cost-effective, dynamic and profitable service chain management system.To succeed, you need to align your people, processes, products and customer demands on time and every time.From resources availability to scheduling to tracking to spare parts and tools management to service contact management to logistics, third party service partners to business analytics, you need to effectively manage these interdependent complex processes to gain visibility and control.
On the other hand, mobility and cloud are revolutionizing the segment. It's time you need to step back and assess whether your existing system cope to these unprecedented changes.
We at ZSL have been enabling many global customers to better their field service processes covering key verticals including HVAC, Telecom, Capital Equipment, Construction, Real estate, Utilities, Manufacturing, Insurance, Retail, Logistics, Medical Equipment and Consumer Electronics. ZSL FieldPower ensures thatyou schedule theright person at the right place at the right time with the right skills with the right inventory at the lowest cost and with the highest quality.
This is made possible as our solution streamlines, automates and integrates your entire field service management chain processes, so that you can gain complete control and visibility. FieldPower's service dispatch solution schedules multiple mobile workforces by skills, location, SLA and cost. By uniting customer service with field service scheduling and dispatch, field service management becomes one unified solution, empowering you to implement consistent, efficient and sustainable processes for managing your mobile workforce, and demonstrating superior customer service with minimal overhead. What's more the solution suite comes packed with features that are :
- User friendly and adaptable
- Scalable Architecture / Web based/ easy upgrades and enhancements
- Supports Route/Service Optimization vis-a-vis Efficiency Savings
- Supports 1st call scheduling based on 8 Variables
- Comes with customizable Dashboard
- Provides Intelligent Monitoring & Management using Analytics
- Multilingual and Internationalization- Supports Multilanguage and localized to work in many continents, North America (English/French), Europe, Asia Pacific& Middle East (English/Arabic).
- Multi Time Zone- Supports customer and Technicians crossing Multiple Time Zone inclusive of Day Light savings
- Supports all Mobile Devices
- Unparalleled Dedication/Commitment to service Industry; FieldPower has more than 30 years of industry and technology experience globally by its People, Products and Process
- One Stop Shop–Offering Comprehensive Solution, Off-The-shelf capability with limited customization and vast integration capability that will clearly be a biggest advantage that our solution has over its competition.
- On Premise and Cloud based offering
- Prestigious client base
- Pioneers at Best Practices in Field Force Management solution across various verticals with many implementations in Telecom and other industries globally.
- High QoS & Low CoS – High Quality & Low Cost Service Offering through our Global capability & extensive Technology Experience. Our expertise in implementing similar solutions itself is a demonstration of Quality Standards we maintain while executing projects.
- Intelligent Scheduling & Dispatching (ISD) helps substantial cost savings can be achieved as a result of reduced gas consumption
- Increasing Ratio of Technicians Vs Dispatchers and Decrease the Learning Curve of Dispatchers and Technicians
- Unparalleled Dedication/Commitment to Industry with 30 years of IT/Product Development experience and Technology market Place by its People, Process and Procedures.
- Global Experience Local Execution: Access to virtually global development workforce capable of ramping up/down seamlessly with Rapid Application Framework models.
- 7*24*365 Global Support
ZSL's FieldPower transforms your field Service business dramatically with its sophisticated features and advanced technology. The software offers you extensive and integrated features that include highly configurable modules, intuitive workflow, user-defined security, robust reporting and analytics and third-part software (ERP/CRP) integration abilities. It covers end-to-end processes of your field service management chain and can be availed both on –premise or on-cloud while being mobile-ready.
FieldPower's Packed Modules include:
- Intelligent Scheduling
- Dynamic Dispatch
- Travel/GPS Optimization
- Multi Vendor Management
- Back Office Integration
- Accounts Metrics and Reports
- Forecasting and Planning
- Mobile Filed Service
- Parts and Inventory Management
- Contact and Warranty Management
- Customer Self- Service Portal
- Depot Repair
- Service Project Management
- Knowledge Management
- Business Intelligence
- Asset Management
- Order Processing – Sales and Service
- Integration Kit to ERP/ CRM
ZSL FieldPower can help in enhancing your organizational field service management performance with many strategic benefits.The solutionwill ensure managing and scheduling your field service task less difficult, help your technicians provide more and better service, and improve customer experience. Besides, at the touch of the screen of his smartphone or tablet, your field man will be able to instantly access work orders, parts inventory, and customer data and can save your valid time, efforts and costs.
We have been providing field service management solutions to many satisfied customers globally for more than 2 decades. Our experience, industry expertise, skilled manpower, IT capabilities have catapulted us todesign and deliver world-class field service management software that provides strategic benefits so that you can :
- Enhance Customer Satisfaction : Improving responsiveness and exceeding customer expectations result in increased customer retention, user recommendations and more opportunities to win new business.
- Improve Productivity : Dynamic dispatching with scheduling optimization increases your call closures, ensures SLA compliance, and maximizes your productivity metrics across your mobile work force. It triples Technician to Dispatcher Ratio and reduces missed appointments.
- Reduce Service Costs : System intelligence produces immediate measurable benefits in more customer calls, increased first time fix rates, reduced driving time, and eliminates technician overtime, improving your service bottom-line.
- Manage Multiple Vendors effortlessly : Single integrated management of internal resources, 3rd party vendors and subcontractors enhances your service coverage and expertise with full control and cost efficiency.
- Increase Service Revenues : Improved Customer Retention provides Product Service Up Selling opportunities which increase your revenue base.
- Automate Service Management: Eliminate manual paperwork, reduce errors and disputes which result in fewer calls to your call center and lower your overall support requirement.
- Forecasting & Advanced Planning : Analyze workforce and inventory results and metrics from today and plan for tomorrow with our canned and user customizable Ad-Hoc Report Generator.
- Global Solution Provider with Local Execution : Our unique modular and scalable architecture allows you to choose from an on-site installation or our hosted, on-demand service with secure web access and 7 x 24 support around the globe.