Fleetmatics - Field Service Management Software

Office staff can see what field workers are available, schedule service calls and jobs, add customers information and include job details. Use a drag-and-drop calendar to schedule and manage jobs. See smart scheduling recommendations based on tech availability, skill set, location and whether they know the customer.

Dispatch jobs directly to techs and allow them to set job status. Techs can see their schedule and collect signatures, photos and notes while at the job site – all from the field service app.

Automatically alert customers of ETAs and delays using GPS data. Dispatchers receive an alert if a technician hasn’t viewed a job, and customer appointment notifications and reminders can be automated.

Use custom paperless forms to capture proof-of-delivery data from the field. Reduce manual data entry for drivers and allow them to take photos and collect signatures from their mobile app.

Login to the same system for both GPS fleet tracking and field service software. See job status, schedule a job and track your vehicles in near real-time from a central hub. View the live map and calendar to better respond to emergency jobs.