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SustaiNet Software International Inc.
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  5. StakeTracker - Issues Management Module

StakeTracker - Issues Management Module

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StakeTracker’s Issue Management module lets you track, manage, and report every issue that any stakeholders raise, from initial communication to its exact outcome, including every response in-between before final resolution. StakeTracker Issue Management module lets you track, manage, and report every issue that stakeholders raise, from initial communication to its exact outcome, with everything in-between.

Track and manage every issue thatstakeholders communicate. StakeTracker helps you identify issues whenever you enter a topic,a stakeholder and, optionally, a geo-reference in a communication.

Track every resolution effort against its issue.

  • Resolution efforts have a clear audit trail.
  • Add as much detail about the resolution as you need.
  • You control which issues to track.

Customize the issue statuses to suit your process.

  • To start with, an issue can be Open or Closed.
  • You can add more choices—as many as you need. For example, set the issue status to Under review, Tentative, Rejected by legal team, Counter-offer, Closed without resolution, Do not track, or any status your process requires.

Identify patterns at a glance.

  • Issues are organized on screen to help you notice repeated stakeholder communication, spot the frequently raised topics for georeferences or events, and detect the rehandled issues that are potential risks or that are simply labour intensive.
  • See an issue’s entire communication thread and entire resolution history, all on one screen.
  • Quickly review an issue’s history, to help you form the best response.