Minsait ACS - Outage Management System (OMS)

Built upon a scalable, high-performance platform, Onesait OMS is the field-proven solution of choice for utilities across the world. Designed to meet the needs of the modern utility, Onesait OMS is an unmatched end-to-end solution for customer service, operations, field crews, and utility customers.

OMS can be deployed with an existing SCADA system or as a component of the Onesait Advanced Distribution Management System (ADMS) platform, providing extensibility and integration capabilities to meet current and future demands.

• Improved Reliability – quickly identify and respond to outages to reduce duration and impact
• Improved customer engagement – multi-channel outage reporting and outbound communication
• Reduced Operating Cost – optimized outage life cycle and reduction of truck rolls
• Enhanced Situational Awareness - easy access to the right information, at the right time, for all users
• Extensibility and Interoperability – easily expand to full ADMS and integrate with third party systems

• Call Ticket Management : Browser-based interface that enables call takers and dispatchers to effectively manage customer calls and incident/outage ticket details
• Outage Prediction : A tunable algorithm uses trouble calls from multiple sources including SCADA, AMI and IVR to perform accurate outage prediction
• Crew Management : Easily create and manage crews, assign them to jobs and monitor workload and work progress
• Work Order Management : Manage the life cycle of work orders for both outage and non-outage work, including tracking, logging, and completion of customized utility forms
• Dashboards and Reporting : Keep stakeholders informed with out-of-the-box dashboards and customizable reports, including IEEE 1366 performance indices
• Public Outage Map : Keep utility customers, public agencies and the media informed of the status of system outages and restoration progress
• Mobility : Applications for mobile devices allow crews to manage assigned work, perform storm damage assessment, and view real-time map enabled network status