Minsait - Smart Workspace Service
In the new work space era, we are choosing to focus on user experience. Smart Workspace is Minsait`s approach to carry out the comprehensive transformation of the work station, by giving users the speed and flexibility they need to get connected, communicate and collaborate every day in the current digital environment.
We look for perfection in every detail
We design advanced services that cater for the needs of the new digital user by applying smart and self-service tools in the Service Desk, automating processes and channels, and implementing multi-device mobility policies. This transformation process has an impact not only on customers, but also on the corporate culture of companies as it means the redefinition of how their staff work.
Giving new answers to users in their everyday needs
Smart Service DeskWe make it possible to achieve the fast and efficient handling of incidents and requests with advanced tools, such as chatbots, self-resolution websites and robots (RPAs) that automate processes and enable a 100% unmanned service.
In, addition, our services include predictive data exploitation models on the volume of incidents and requests, achieving a reduction in the number of tickets and time to resolution.
Personalised supportWe provide remote and face-to-face support (resident or on demand) with 100% availability of our teams and personalised support that improves user satisfaction.
We equip our services with the best tools to give coverage to all device types, with the highest possible quality, effectiveness and efficiency.
Facilitating user experience: any time, anywhere
Virtual desktopWe manage the implementation of our virtual desktops, including the mock-ups and their monitoring, with the possibility of personalising them according to the needs of the different user categories. In addition, we provide all of the necessary infrastructure, both dedicated and in the cloud.
Mobile workstation managementWe offer services that integrate all of the key mobility services for workstations, thus making it possible to give application users the content platforms, devices or work spaces they need to carry out their work any time, anywhere.