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CentralSquare Vertex - NG911 Call Handling Transforms
A powerful NG911 platform built for the lifelines in public safety. Prepare your dispatchers for the future of emergency response. Take 911 Beyond the Call: Emergencies are changing. How people call for help is changing too. Vertex™ NG911 Call Handling transforms your center into a modern hub for communication and coordination. With built-in tools for voice, text, video, and translation, it breaks down barriers and speeds up response. Backed by 3+ decades of public safety experience, Vertex delivers the reliable, flexible tools you need.
Unified Communications
Manage calls, texts, and live video from a single interface, giving call takers a complete view of every emergency as it unfolds.
Precise Caller Location
Quickly identify caller locations with built-in CLQ technology. No extra apps, no delays.
Seamless CAD Integration
Connect your CAD and call handling to eliminate data silos and improve collaboration between dispatchers and responders.
Built-In Resilience
Protect against cyberattacks and outages with secure cloud backup that keeps your center online, even during major disasters.
Empower your team to send help faster to the people who really need it with cloud-based operational innovations:
- Respond to misdials with automated text messages
- Sort and route calls with Automatic Call Distribution (ACD) for multiple agencies using pre-recorded greetings
- Completely customizable layout personalized for your workflows
CentralSquare partners with Amazon Web Services (AWS) to provide you with the best in cloud security and reliability.
Clear Communication Across Any Language
Emergencies can’t wait for translation. With built-in text translation and transcription for 135+ languages, telecommunicators can connect with every caller instantly. No delays, no third-party services.
Uninterrupted Access to 911
Even during cyberattacks, natural disasters, and network failures, cloud-based backups keep your center online and your community connected to emergency services.
Faster, More Informed Decisions
Integrated tools give call takers instant access to voice, text, video, and location data in one place. Empower your team to act, prioritize, and coordinate more effectively.