Orchestrator - Order Management Software
For your customers, the sale is just the beginning of the journey with your company. To thrive, you need to provide convenient, friction-free experiences for every customer’s lifetime. But, if your organization lacks a joined-up commerce platform, the disconnect between your sales and delivery will inevitably leave you struggling to provide a seamless ongoing service.
For any organization providing ongoing services and subscriptions, Commercial Process Management is key. Not only to fulfill new orders, but also to navigate the changes between services over time. The frictionless delivery of any promised move, upsell and cross-sell is crucial to maximizing your customer lifetime value.
Orchestrator, the Order Management solution from CloudSense, empowers you to deliver every order quickly and conveniently with pre-built and easily configurable templates for complex and long-running processes – all in Salesforce.
With the only Salesforce-native drag & drop tooling for process automation and commercial order management, Orchestrator lets your business users unlock operational efficiencies and personalized customer experiences tailored to your industry.
The Commercial Process Management difference
- Drag & drop process modeling – code free
Design your processes using visual drag and drop design interface that allows fast creation and easier maintenance of process templates. Conditional logic and rules can be applied to build serial, parallel and hybrid processes for maximum flexibility.
- Granular order decomposition
Take control of complex order orchestration. Orders are decomposed into subscriptions, services, service line items and assets. Sub-orders are separated into swim lanes to optimize the delivery of each element whilst co-ordinating the overall customer order.
- Next-generation monitoring and reporting
Holistically measure and report on performance to provide valuable insight into overall performance and individual processes. Minimize risk through automated alerts for process issues, allowing you to focus on resolution before they become costly customer issues.
Orchestrate the end-to-end experience
- Intuitive graphical process design
- Create process steps
- Define time limits
- Flexible process options
- Wide range of process types
- Extensive selection of process steps
- Creation of bespoke process steps
- Subscription management
- Change orders
- Delta between old and new services
- In-flight order changes
- Monitoring & reporting
- Individual order viewer
- Management console
- Jeopardy management
- Salesforce Order Management
- 100% Salesforce native
- Lightning ready
- Enhanced data model
- Monitoring & reporting