Salesforce - Service Cloud Software
From Platform
Key Features
- Agent-assisted up/cross selling
- AI-powered next-best-actions (NBA)
- Customer self-service interfaces
- Omnichannel Customer Service
- Connected eCommerce stack
- Automated case management from every channel
- Proactive customer care
- Live chat
- Predictive analytics
Applications
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Commerce Redefined for Communications - Communications / Telecom / Datacom
Society’s digitization and technology’s continual evolution has left Communications Service Providers (CSPs) battling to measure up to customer expectations. Today, connectivity is a given, your digitally connected customers prize a great experience. Integrated solutions and value-added services are the new norm – delivered with speed, flexibility and convenience. But disconnected vendor stacks and custom developed solutions undermine your attempts to provide truly personalized and friction-free ...
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Commerce and Subscriber Management Software Solutions for Media - Commercial
Navigating the endless channels, evolving content consumption and non-traditional competitors in modern Media seems to grow more complex by the day. With traditional media dwindling and web, social and mobile skyrocketing, satisfying advertisers and increasing revenues has never been tougher. If you’re relying on disconnected systems, siloed data and manual processes to sell, deliver and manage your ads and subscriptions, matching up to your competitors or meeting customer expectations can be an uphill ...
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