Hiary - Skip Bin Hire Software
Hiary offers specialized software designed for skip bin hire businesses, optimizing the management of bin inventories, customer engagements, and waste disposal scheduling. The system provides advanced tracking capabilities to identify bin locations and predict future availability, ensuring operational efficiency. Hiary leverages over a decade of experience working with small and micro skip hire businesses, facilitating growth through process systemization. The software is user-friendly and supports automatic handling of scheduling changes, work re-assignment, and maintaining comprehensive service delivery records. Moreover, it helps mitigate costs related to waste disposal and reduces advertising expenditures by maintaining a customer record for future re-engagement. For businesses constrained by staffing or resources, Hiary enables achieving scaling through automation, thus enhancing bin turnover and maximizing advertising investments. With its ease of use and reliability, Hiary is a valuable tool for anyone looking to manage a growing skip hire business effectively.
Building A Thriving Skip Hire Business & Having It All Is Not That Easy
Bin Tracking
Tracking every delivery with key details so that you know when to collect your skip bins and what waste your customer has paid for makes for a lot more administration than you might like.
Bin Inventory
When customers request bookings for future dates, it isn't simple to know if deliveries and pickups between now and then will leave you with enough bins to service their booking.
Tipping Reports
The bills from waste disposal companies are a major cost of delivering your services. Employees or suppliers may be stealing from you or over charging you.
Service Delivery Records
Occasionally customers don't do the right thing. When this happens you want to have records of what was agreed so that you can diffuse the situation with facts.
Our waste software app for the web is simple enough for anyone to operate from anywhere. Even when you're working from the cab of your truck Hiary has is simple enough to capture the information you need. Even though it is simple, it is also includes powerful automation that keeps track of where the bins are and how many should be available.
Keeping track of your customers information, including sales, payments, sites, staff, credit management and more within Hiary presents so many benefits.
Captures Emails Easily
Many micro skip hire companies don't have the resources to engage in marketing efforts like the companies who have graduated to SME status. Hiary is incredibly simple to operate and captures key customer information so that businesses of any size can use it to grow and dominate their competition.
By contacting your customers regularly with the data you have captured using Hiary you will increase your revenue and improve your profit margin by not having to pay again and again to acquire the same customers.
Detailed History Captured Automatically
Hiary will keep track of service delivery and other customer interactions which will mean that you will be able to resolve billing queries and other customer service issues much easier without relying on staff members memories.
Collecting great feedback from customers is key to building local SEO value. Using an automated system for getting customers to submit reviews is essential to building up your business. Hiary features a post booking email and SMS that can be used to get this vital feedback.
Build Revenue and Manage Credit Risk
Managing exposure to customers who account for more than 5% of the businesses revenue and manage the amount of credit that you are willing to allow a customer to have is a delicate balance. Hiary allows you to manage credit even when the work has not yet been invoiced.
Identifying who your best customers beyond those who are obvious contenders for first, second and third may be challenging but utilising Hiary to capture data simply will enable you to identify and ensure these customers keep coming back.
Start Capturing Now Or Miss Out On Top Dollar Valuation
If you're doing just 50 jobs per month and collecting email addresses, you'll have up to 600 emails at the end of 12 months. This will begin driving revenue and existing customers back to you which will save you paying for Adwords each time they forget the name of the business.
When it comes time to retire or sell up this is the data that will allow the new owner to justify spending top dollar on your business so now is the time to start.
Keeping track of how much money has been collected is key to ensuring that you are getting all the revenue you deserve for your hard work.
Every business these days has to handle various different forms of payment that customers wish to use such as cash, credit card, eftpos cards, direct deposit, and more.
Hiary can offer solutions that are as simple as tracking what payment has been taken and how through to automatically processing payments during booking, delivery, pickup or any other workflow you might have.
By introducing this recording of payment information in our skip bin hire software you significantly improve the checks and balances in your business. This reduces the risk of accidentally not collecting payment from a customer.
It is also important to stop opportunistic employee's from stealing money from you. It has been found the some 75% of employee's have stolen from their employer at some stage. This is an incredibly high number and warrants the extra effort to safeguard your business.
Integrated Payment Solutions
Utilising one of our integrated payment solutions will enable you to keep payment details on file for customers in a highly secure fashion. This means that if a customer overfills a skip or puts the wrong thing in the bin then you have a quick easy solution to invoice and collect payment for the transgression on the spot.
In person payments (with a terminal) can reduce your risk of charge backs as it is harder to claim that a service did not occur when the card was physically present for the transaction.
Don't let customers of employee's get the better of you by exploiting your service or stealing from you.
“Cashies” the Elephant in the Room
We can't talk about recording payments without addressing the elephant in the room which is the Cashie.
Talk to any business adviser, valuer or accountant about the humble cashie and they'll tell you that it doesn't matter about the tax man. The down side to taking revenue out of the business without recording it is that it destroys your profit margin.
Well so what I hear you say, I'll have to pay tax on the money if I put it through the business. The problem will rear its ugly head when it comes time to sell. Rather than having a profit margin of 10 – 20% you might have no profit or very little.
Rather than getting two and half times this money you'll get nothing. In short you probably saved 30% on the money now but missed out on getting a 250% return on it later.
A savvy investor, looking for a business to buy is going to be looking back at least 24 months to see that the business has been profitable for more than just a few months.
Don't be the emperor with no cloths in this story, make sure you get what you deserve when it comes time to sell up.
Call or TXT Nat on 0422 857 649 or email nats@hiary.com.au to make an appointment this week or next.
Bins In The Yard Only Part Of The Story
Looking at what bins are in the yard is not the whole story when a customer calls asking for a skip because you may have bin deliveries in the following days that need those bins in the yard.
While a diary may be faster for your bin manager to take basic details, calculating if there will be enough stock of 4m bins over the duration of the hire that the customer is requesting is not something that they excel at.
Does Your Bin Manager Know When You Don't Have Enough Bins
Hiary will warn you while you are putting the booking in if there are not enough bins available.
It will also continue to tell you on the main screen until you have organised the pick up of a skip to meet the need of the bookings you have entered.
By utilising our unique bin inventory technology you will reduce the risk of leaving bins onsite too long and having customers claim that some passer by put extra stuff on top of their waste.
Improve Your Pickup Efficiency By Having Runs With Multiple Bins
Hiary makes it easy to identify bins that may have the potential to be collected early (least days left onsite). All you have to do is call and ask if the customer has finished with the bin.
By visualising bins ready for pickup on the map with deliveries for the day we make it easy to spot the right pickups to do to maximise efficiency.
Even the smallest micro bin hire company can benefit from utilising this valuable feature to improve their bin turnover rate and efficiency.
Is Your Bin Manager Getting Your Bins Back
Unfortunately customers don't call you when they have filled you skip bin with waste, they call you when they are sick of having a bin full of waste on their front lawn / site.
The difference will be costing you thousands either in operating a bloated fleet of bins or missed opportunities due to insufficient bin stock.
Our Bin Manager Never Looses Our Skip Bins?
If you've ever left a skip bin on site longer than it was needed then in our opinion you've lost track of your bin. It may not be misplaced but it has been stored in a location longer than needed, increasing the quantity of bins needed to maintain your business.
More Waste, Higer Recycling Costs
Getting your bins back as soon as your customer has filled it with the waste from their project is crucial.
The longer you leave a bin on a customer site the more waste that will be put into the bin and the more you will need to pay to dispose of the rubbish no matter how good at recycling you may be.
The longer the bin is on the property the greater the quantity of waste will accumulate for recycling.
Automate Communitcation Items
The best way to track when the customer has put all the waste from their project in the bin is to ask them. Automation of communications process with the customer effectively monitor when project is complete and the bin is ready for collection.
Our technology can send invoices, files, email and sms easily on booking, delivery, pick up, invoice, schedules based on data Hiary has tracked. Keeping your customer informed about their bin
As a waste collector one of your biggest costs is tipping and sorting the materials you collect so that it is dealt with in the most environmentally sustainable way possible.
Keeping track or all those tipping dockets and receipts can be very time consuming if you want to ensure you aren't being over charged or worse.
By using a waste management software like Hiary to capture the waste disposal fees and dockets you will allow yourself to track your tipping costs without doing loads of paperwork.
Hiary allows your drivers to quickly enter the basic details of where they are tipping for each job and capture the docket so you have it on file before it can get lost.
Using our reports you can get access to all your waste management cost data stored in our software.
A Hiary subscription comes with phone and email support to make sure you get all the help you need to keep your business running smoothly on our platform.
Support includes ongoing training and help as well as bug reporting and fixes so you know that help is always available.
We know that an interruption in our service would be detrimental to your business. That is why all of our systems are redundant. If any single piece of our infrastructure goes down there is one or more levels of backup to prevent service interruption.
While we cannot prevent downtime for your internet connection we are happy to refer you to service providers that can deliver high availability or redundant options that will keep you connected.
Our platform was developed here in Australia and our support staff are all located here in Australia.
You'll be getting access to the latest technologies and business best practices using our platform developed using over 10 years experience in the industry.