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ReCollect - Special Collection Software
Lower call volumes, call length and curb illegal dumping with our special collection digital tool for pick up requests such as appliances or household hazardous waste.
People are able to self serve their special collection needs and do not need to call for pick-up requests. When calls are required, they are shorter, thanks to the additional information you provide through our digital tools.
Easily organize and prepare dispatchers for an upcoming collection day to optimize collection. Display instructions easily on your website through your web app, or via your mobile app.
And what’s more? People can access their appointment details at any time.
If you have restrictions, such as a certain number of appointments per month, our tool can automatically lock out collections when a maximum is reached and open it up again if appointments are canceled.
Appointments can be canceled up to a predetermined cut-off time set by your staff.
Concerned people may miss a scheduled pickup?
Reminders are sent out so appointments are never missed or scheduled accidentally without followup.
Easily manage appointments from your Special Collection backend.
A daily dispatch report is available to track all upcoming collections, including contact and address information and what is to be collected.
Special Collection can also be integrated with your ticketing system so that all requests generate tickets in your existing ticketing system.
All of our digital tools are:
- Custom branded to your organization
- Tailored specifically to your needs
- 100% compliant
- 100% accessible
- Built to exceed web security requirements