StakeTracker - Case Management Module
StakeTracker’s Case Management Module has been designed to help organizations support their processes for dealing with formal complaints raised by project stakeholders. Deal with stakeholder complaints and grievances! StakeTracker’s Case/Grievance Management Module has been designed to help organizations support their processes for dealing with formal complaints raised by project stakeholders. Maintaining a register of formal complaints and ‘statements of concern’ from stakeholders as a result of organizations business activities is critical, and requires a robust system to record and manage these through to resolution.
Cases may involve a specific incident, impact or dissatisfaction that occurred as a result of company’s activities, whether perceived or actual. They tend to be more serious in nature than issues and concerns of stakeholders, and are generally formally lodged and may even require 3rd party intervention.
StakeTracker ensures that all such complaints and related dialogue between the parties can easily be recorded in a central place, and given the due attention they deserve. Equally important is the tracking and reporting of all the interactions in order to arrive at some resolution.