Ticket Tool System

Ticket Tool makes contacting your service/support team easy. Add a link to any PX page to enable end users to easily fill out a form that emails to appropriate service/support teams. The form also structures the email in a way that includes the Niagara user, a screenshot of the current graphic and other valuable information needed to respond efficiently to a service/support call.

Ticket Tool is a pre-configured form that can be easily added to any Niagara ui/ux. The end user fills out the form and can email a service/support team with issues they come across in their system. The form automatically attaches the current Niagara user and has functionality for contact information and screenshot attachments.

Multiple Ticket Recipients can be configured so that the end user can select what team to send their request to. This gives flexibility to accompany different organizational support processes.

Easily drag-and-drop a hyperlink widget to configure a pop-up in each graphic that you would like to offer the Ticket Tool. The Ticket Tool is a full HTML widget to offer out-of-the-box responsiveness.

Automatically send email from Niagara
Attach images to email
Take screenshots for attachments
Automatically include Niagara user
Add structure to email formats between end users and service groups
Automation Graphic integration

Ticket Tool System

Overview

Ticket Tool Teams

Ticket Tool Application

Make Issues Actionable For Your Organization: