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HS GovCall - Virtual Inspections Software
An excellent example of our passion, and focus on continual innovation to make agencies more efficient, is our integrated virtual inspection capability.
Due to the unprecedented challenges thrust onto our client agencies by the COVID-19 pandemic, we noticed that many of our agencies were doing what they were calling “phone” or “virtual” inspections and just noting it as “virtual inspection” in the notes.
If it was not practical, or a health risk, to go in the field for certain tasks, agencies were doing their best to do it “virtually.” A frequent example was a violation that could be verified over a video call as being corrected. There are some obvious issues with that, one of which was just the tech challenge of having an operator download an app and join a video call – or exposing an inspector’s personal mobile number if a “facetime” call was used.
In addition, the data entry was very manual after the call, and there was no other record of the activity that was captured, short of full manual re-entry of data from the call, based on the inspectors memory or notes taken.
As a company obsessed with reacting to our client’s needs, we introduced fully integrated (in the browser embedded in the HS CloudSuite platform) video conferencing. Calls can be initiated
ad-hoc, or scheduled, and can be initiated in association with any regulatory activity in the system.
As a fully integrated video solution within our platform, it allows inspectors to pull up an inspection form in the system (or any other form or task) and mark violations, corrections, make comments directly in real-time, with the video being embedded in the same form where they are doing the activity. This eliminates jumping back and forth between apps.